Support Center

Quick Support Guide

Before submitting a support ticket, check our quick solutions for common issues:

Game Performance Issues

  • Clear your browser cache and cookies
  • Check your internet connection stability
  • Close other browser tabs and applications
  • Try a different supported browser
  • Disable browser extensions temporarily

Account Issues

  • Use the password reset function if you can't log in
  • Verify your email address is correctly entered
  • Check your spam folder for verification emails
  • Ensure your username meets our guidelines

Payment Issues

  • Verify your payment method is valid
  • Check your transaction history
  • Allow up to 24 hours for purchases to process
  • Contact your payment provider if needed

Submit a Support Ticket

If you still need help, create a support ticket with the following information:

  • Your username and account email
  • Detailed description of the issue
  • Steps to reproduce the problem
  • Screenshots or video evidence
  • Browser and system information
  • Error messages (if any)

Email your support ticket to: [email protected]

Known Issues

We maintain a list of known issues and their status:

Currently Investigating

  • Occasional lag spikes in Team Deathmatch mode
  • Chat message delays in high-traffic periods
  • Rare cases of score not updating immediately

Scheduled Fixes

  • Performance optimization for large maps
  • Mobile device compatibility improvements
  • Enhanced anti-cheat measures

Support Hours

Our support team is available Monday through Friday, 9 AM to 6 PM (UTC). For urgent issues outside these hours, please check our Discord community for assistance from moderators and experienced players.